Training
How To Communicate in a Global World
Canadians are increasingly part of a global world. Canada itself is a fascinating mix of different cultures and ethnic backgrounds. This diversity brings a richness that offers opportunities for both occupational and personal growth. It also brings substantial challenges, particularly as it relates to communication. Everything changes when you work with someone from a different […]
The Effective Executive
There is no argument that today’s executive is effective to the degree that he or she is able to communicate with other people.
The executive has to be able to speak to other people–one-on-one or one-on-many–in terms other people appreciate, in ways that move and motivate them, and in words and tones that are credible […]
Two Ears, One Mouth. How Long Should You Talk?
Q The real question is - how long will your audience pay attention?
A In business, or business presentations, timing is everything, according to Christina Kaya, who heads Kayaco Seminars, specializing in communication skills development for business. Holding the attention of your listeners for the duration of a presentation is easy when you understand that there […]
All for One and One for All
If you are a baseball fan, then you are familiar with the 6-4-3 double play. The shortstop fields the ball, tosses it to the second baseman who tosses it to the first baseman. But what if the shortstop decides only to toss it to the first baseman? Or what if the second baseman refuses to […]
The 12 Blocks to Listening
There are twelve blocks to listening. You will find that some are old favorites that you use over and over. Others are held in reserve for certain types of people or situations. Everyone uses listening blocks, so you should not worry if a lot of blocks are familiar. This is an opportunity to become more […]
Software Training: Consultancy vs. Courses
The majority of office employees use software applications from the Microsoft Office suite. Although they use such programs as Excel, Word and PowerPoint regularly it is common to find that they will have undertaken no formal training in their use. Due to the differing nature of each individual business, the way in which these applications […]
Training and Coaching for Inside Sales and Customer Service Staffs is Vital to Business Growth
When you are trying to grow your business during those first few years, the ability to turn prospects into customers and to keep customers satisfied with your products and services is MISSION CRITICAL.
However, some entreprenurs and small business owners may have a common misconception thinking their inside sales professionals and the customer service staffs […]
